My email messages are not reaching the recipient. Why is this? Print

There are a variety of reasons why an email message you send may not reach the recipient, including where the:

1. The recipient has previously marked your message as spam or has explicitly blocked your email address
2. The recipient's email account has no available space to store your email message
3. The recipient uses inappropriate SPAM filtration settings
4. Your email account does not have a valid DKIM and SPF record with us
5. Your domain name is newly registered within the last 72 hours and is undergoing domain propagation

If points 1, 2 or 3 apply to you it is recommended you contact the recipient by other means if appropriate.

If point 5 applies to you, you should wait for 72 hours to elapse before trying to email any person while your newly registered domain name becomes recognised and accessible on the internet for all users.

In relation to point 4, DKIM is an email authentication method that uses a digital signature to let the receiver of an email know that your message was sent and authorised by the owner of a domain, while SPF records include a list of IP addresses and domains authorised to send emails from that domain. These authorisations give your domain a good reputation and increases your email deliverability. 

To ensure your DKIM and SPF records are setup for your domain name, simply do the following:

Access your Hosting Control Panel which you can do by:-

• Go to https://www.blackmoonhosting.com and select the Client Login from the menu.
• Under the Services & Billing heading select the green Manage button.

• Login to your Services account by entering your email address and password. Select the Login button.

• Select the Services menu and select My Services

1. In the Status column select the Active button next to the website address which you require control panel access.

• Now select Login to cPanel OR select the Login to Siteworx control panel.

• In the search box search for Email Deliverability and select these words from the drop-down menu.

• On this screen, if you receive a message indicating problems exist for DKIM and SPF simply click the Repair button.

• Now select the second Repair button at the bottom of the screen to create a valid DKIM and SPF record.
• You should now be returned to the Email Deliverability screen showing that you have valid records.

Please bear in mind that newly created DKIM and SPF records can take up to 72 hours to take effect.