My emails are being marked as spam in Outlook 365. How do I resolve this? Print

The Microsoft Office 365 service may in some cases mark safe incoming email originating from your email account as spam. Where this happens you should whitelist the email address in your Office 365 account.

1. Sign into Office 365: Go to https://portal.office.com and sign in.
2. Click on Admin from your list of apps.
3. In the left-hand column, click on the Admin Center icon, then click Exchange to open the Exchange Admin Center.
4. Click on Protection from the left-hand menu.
5. Click on Spam Filter.
6. Double-click on Default.
7. In the pop-up window, click on Allow Lists.
   
8. Under Allowed Sender or Allowed Domain, click the + to add a new email address. Be careful about allowing whole domains, as entering popular domains here like gmail.com can allow bad actors to bypass filtering.
9. In the window that pops up, add the address you’d like to let through.
10. Click OK.
11. Click Save.