Troubleshooting

Help for resolving email-related issues.

I have followed your guide on email account setup in my email client, but I cannot send email.

The most common cause of not being able to send email using your chosen email client are...

I have received a "Mailbox quota notification" email. What is this?

The Mailbox quota notification email is an automated message sent to you to inform you that your...

I logged into Webmail and received a "Server Error (OK)" error. What is this?

If you received a "Server Error (OK)" error message when trying to login to Webmail this usually...

I received a 'Mail delivery failed: returning message to sender' error message. What is this?

Black Moon Hosting uses MailChannels for all outgoing emails that you send. MailChannels is a...

My emails are being marked as spam in Outlook 365. How do I resolve this?

The Microsoft Office 365 service may in some cases mark safe incoming email originating from your...

The user or domain that you are sending to has a policy that prohibited my email. What is this?

If you recently sent an email message to somebody you may have received this automated response...

I created a new email folder in my email account but it will not sync. Why is this?

When creating a new custom folder to store emails in within your email account it is important to...

I received a "SMTP error from remote mail server relay access denied" email. What is this?

You may have sent an email message recently and afterwards received the following message:-...

My email messages are not reaching the recipient. Why is this?

There are a variety of reasons why an email message you send may not reach the recipient,...