Black Moon Hosting uses MailChannels for all outgoing emails that you send. MailChannels is a leading email deliverability solution that ensures your messages reach their destination effectively and securely.
In the rare event that your email does not reach the recipient you may receive an error message email that has the subject: 'Mail delivery failed: returning message to sender'. In most cases this message will report that the reason for your message not reaching the recipient is due to their inbox being full to capacity in which case you should contact the recipient by some other means.
If the error message references any of the following, you should try to send the email again after waiting 1 hour:-
- Max defers per hour
- Max failures per hour
If the error message references anything else please contact us so that we can investigate further.
To look into the status of your email deliveries for a fuller picture you can also do the following:-
- Go to https://www.blackmoonhosting.com and select the Client Login from the menu.
- Under the Services & Billing heading select the green Manage button.
3. Login to your Services account by entering your email address and password. Select the Login button.
4. Select the Services menu and select My Services
5. In the Status column select the Active button next to the website address which you require control panel access.
6. Now select Login to cPanel OR select the Login to Siteworx control panel.
7. You will now be logged into your Control Panel. In the search bar type 'Track delivery' and select it.
8. From here you can view the delivery report for each email message you have sent. A successfully delivered email will show under the category 'Show Successes'. Additionally, you can use the 'Recipient Email (optional)' field to check on the delivery status of an email message that you have sent to a specific recipient.
Emails that are deferred, failed or in-progress are very rare however where they occur please contact us and we will be more than happy to investigate.
