I cannot access my website builder (username or password incorrect)

If you have tried to access your website builder to edit your website, you may have received a "Username or password incorrect" notice.

 

In the majority of cases this message appears when your newly created design plan or hosting service that you have taken out with us is going through a process known as website propagation. 

Website propagation is a technical term to describe a process whereby all internet service providers, including your own, obtain the technical settings of your website address so that you are able to connect and edit your website using your device.

The propagation can take between 1 hour and 72 hours to complete. If 72 hours has elapsed and you still see the "Username or password incorrect" message please contact us for technical help.

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